FAQ

I am having trouble accessing the site?

You may want to refresh your browser. If you are still experiencing any difficulty accessing the website, please check to make sure your internet connection is working properly. If it is not, please contact your internet provider. If you are able to connect but still having problems, you may need to clean out your temporary Internet files, cookies or cache

Where can I purchase Loreal Fashion products?

You can purchase LOREAL FASHION product on https://lorealfashion.us.com . We will soon be expanding our presence online and offline. We will update you as soon as LOREAL FASHION reaches out your nearest store. Check this place for more updates.

What is the estimated time of delivery?

Your faves will reach you in 2-5 business days.

Are there any shipping charges applicable on my order?

We have free delivery on all of our products.

How can I change address or phone number in Order?

If you wish to change address or phone, you can connect us on CONTACT US or log in your account settings. If your order is not shipped, our team shall make the necessary changes. You cannot change the address once the order is shipped.

Are there any cancellation charges?

There are no separate cancellation charges

How do I sign up for a Loreal Fashion account?

All you need to do is provide us with your name, email address and a password of your choice. Once you do that, you’ll be redirected to your account!

It’s that simple!

What if I have forgotten my account password?

When signing in you can click on the forgotten password link below the sign up area.

You will be redirected to a new page where you will be instructed to fill in your registered email address.

You will receive an email with a link to reset password.

What are the benefits of signing up?

Signing up for a Lakmē account will give you substantial benefits and give you a superior experience while shopping. You can:

-Track all past and present orders at any time in one place!
-Receive notifications as soon as any promotion or offer gets live!
-Rate and review products!
-Never fill in your address and payment details more than once!

Do I have to have an account to place an order at Loreal Fashion ?

Yes, you need to create an account to place the order.

Can I buy multiple products in a single order?

Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “checkout” button.

How do I know that my order is confirmed?

Once your order is confirmed, you will see a confirmation page displaying
– Unique Order ID
– Listing of the item(s) you have ordered
– Shipping address.

In addition, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.